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email
Features

Two Way Email Communication

Real conversations with your clients, right inside ClinicSoftware.

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Two Way Email Communication

Watch how to send, receive and manage client emails all from within ClinicSoftware — no switching apps.

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Feature Tour · 3 min
emailTwo-Way Email Thread
TWO-WAY EMAIL From: [email protected] Hi, can I rebook my Feb 16 appointment? Received: 14 Feb · 09:42 From: [email protected] Of course, Sarah! I've moved you to Wed 19 Feb. Sent: 14 Feb · 10:05 — via CRM Reply to Sarah... All replies logged to Sarah M.'s timeline automatically

Send and receive emails directly within the platform. Every message threads against the client record, giving you a complete communication history with no switching between apps. Automate follow-ups, appointment confirmations, and marketing emails from the same place.

How It Works
01
Connect your clinic email address inside Settings → Integrations
02
Send an email directly from any client profile with one click
03
Incoming replies auto-thread against the correct client record
04
Set automated email triggers for bookings, reminders, and post-visit follow-ups
Key Features
email Inbox Inside CRM
email Auto-Thread to Records
email Email Templates
email Bulk Campaigns
email Open Rate Tracking
email Automated Follow-Ups
email Attachment Support
email Read Receipts
Pro Tips
lightbulb Build a library of email templates for your 10 most common client communications
lightbulb Use the communication log as evidence of client consent and contact for GDPR compliance
lightbulb Set up an automated 24-hour post-appointment follow-up to gather reviews