SMS achieves a 98 percent open rate, making it the single most powerful channel for direct client communication. ClinicSoftware's SMS module lets you send individual or bulk texts, schedule campaigns in advance, personalise every message with live client data, and receive replies directly in the two-way SMS inbox. Full delivery tracking, opt-out management, and campaign analytics are included as standard.
Как работи
01
Go to Marketing then SMS or open a client profile directly and click Send SMS.
02
Type your message and insert personalisation tokens such as client name, appointment time, and clinic name.
03
Choose to send immediately or schedule the message for a specific future date and time.
04
For bulk sends, select a saved client list or build a segment filter on the fly.
05
View real-time delivery status, incoming replies, and opt-out requests in the SMS Inbox dashboard.
Ключови характеристики
Bulk SMS broadcasting
Live personalisation tokens
Scheduled message delivery
Two-way SMS replies
Delivery receipts
Opt-out management
Campaign performance analytics
Reusable template library
Професионални съвети
Keep messages under 160 characters to avoid splitting a single message into two chargeable parts.
Always open with your clinic name as clients may not have saved your number in their phone.
Sending reminders at 24 hours and again at 2 hours before an appointment produces the lowest no-show rates.
Enable two-way SMS so clients can confirm or cancel via reply, saving staff the time of calling individually.
Feature Illustration
Sms Text
Feature illustration